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FAQ's

  • Are the prices listed in store the full price including everything?
    Yes! The price includes all materials, paint, glaze, and firing of the piece. It doesn't include taxes however.
  • What do I do when I get there, I am new to this?"
    Follow these steps: Pick the piece you want to paint. Choose your paint colors and we'll get those for you. Paint your piece using all the tools we have available. When you are done, you pay the price of the piece, and leave it with us. It usually takes about 7-10 days for the piece to be ready for pick-up. You will get an email when it is ready.
  • Is there a studio fee to paint?
    No! The price for the pieces are what you have to pay plus tax. The only time there is a studio fee is if you want to have a party or event. In that case you will rent out the party room and be charged a fee.
  • Booking a party or event at the studio.
    You can book a party with us for any occasion (birthdays, work functions, team building, youth groups, etc.) What we provide: · Seating capacity for 25-30 people total (there are 4 six-foot tables available along with 2 tables for food/drinks/gifts/supplies) · All supplies, designs, tools, and assistance to your questions. · We will glaze, fire and package all the pieces together for easy pick-up. What to expect: · A booking fee of $70 required at booking for 2 hours (additional time may be scheduled for $35/hour) · The pottery painted at the party must reach a minimum of $175 - we don't charge per person - we just require an overall minimum of pottery. · Minimum of 6 people for any party reservation. · Party will last for 2 hours (unless you book additional time) - typically you can arrive 15-30 minutes before to decorate and prepare. · You can bring any food, drink, and party supplies. The great thing is, we will take care of the party clean up! · If you run over your party time and we have the availability - you can always add on an extra hour for $35/hour. · Parties will have $25 dollar service fee which is paid at time of checkout · If you need to cancel, please do so in 24 hours prior to the event. You are then able to use the deposit for a different date.
  • How long do you hold my piece after I have painted it and I need to pick up.
    We fire our pieces every week so that you can pick it up a 7-10 days later. Sometimes there are circumstances that may delay when we get to fire the piece(s), if that happens we will contact you to let you know. When pieces are fired and ready to go, you have 30 days from that time to pick up your piece. After that the piece may be discarded. We do not offer a discount or money back in those circumstances.
  • Can things go wrong in the kiln?
    Yes. When pottery/clay is heated to the tempertures to glaze the pottery, there are many things that could go wrong. One issue is pottery explosion. Simply put at a couple thousand degrees, if a piece of pottery has a defect, the heat can make the pottery/clay explode. As a result other pieces in the kiln can get damaged or destroyed. The piece that exploded would also be typically damaged beyond recognition. In the case of explosion we will try to fix affected pieces, usually this is scraping off the bits of the pottery that came in contact with the pieces. Usually the customer may not notice any difference. If the impact is large enough pieces can not be fixed. In that case we will work with the customer to find a instore solution.
  • Can I drop my underage kids off there?
    Children under 16 would need to be accompanied by an adult, or have an adult somewhere in the building. We want to have a safe environment for everyone, and it is best that parents or a responsible party stay with children. Exceptions for children under 16: - Party or event at the studio. Parents can drop off children that are attending a party that someone they know is having at the studio. - Classes that are held. If you sign your child up for classes, then you are able to drop your child off at the studio, and pick them up when the class is over.
  • When can I pick up my finished pieces and will you contact me?
    Finished pottery takes 7-10 days to be ready for pick-up. If you paint Wednesdsay-Sunday, then items are ready for pick up by that following Saturday. We collect your email when you check out and will send a message to you reminding you that they are ready for pick-up. Please make sure you check your spam/other folders and do make sure we have your correct email address. If there is any issue or delay on our end, we will be sure to reach out to you. We have limited space, so we only hold your finished items for 30 days after they've been fired. If you need additional time to pick-up, then please let us know.
  • Kiln damage
    Kilns work perfectly fine 95% of the time. Similar to baking in an oven, anything can and will go wrong. Our kiln heats your pieces to well over 1,100 degrees. If any piece is damaged due to kiln issues (power got knocked off, misfire, malfunction, etc) you can paint the same piece again for free. Keep in mind that sometimes pieces are painted more than 3 coats, which will damage the piece when the kiln fires it. Painting more than 3 coats will cause your piece to look chalky, or milky. It could cause it to crack, or explode. Often there will be discoloration. This isn't a kiln issue, but an overglazing issue. We can still allow you to paint the same piece at no extra cost, if you decide to do that.
  • Don't paint more than 3 coats.
    Keep in mind that sometimes pieces are painted more than 3 coats, which will damage the piece when the kiln fires it. Painting more than 3 coats will cause your piece to look chalky, or milky. It could cause it to crack, or explode. Often there will be discoloration. This isn't a kiln issue, but an overglazing issue. We can still allow you to paint the same piece at no extra cost, if you decide to do that. Keep in mind we have to add another clear coat at the end, which helps give the piece the shine. Too much paint by the painter plus the clear coat, will make the piece color distorted. We have no way of knowing if you painted a piece with 3 coats of 10 until after it is fired. Also if you don't glaze an area (add paint), it will get a clear glaze at the end, which is what all pieces get. Those unpainted areas will appear white when you get it back. If you want more vibrant colors, paint the same color 3 times. When you are don't painting it will not be shiny, it will look more like colored chalk. This is fine and normal, and your piece is fine.
  • Service fee for parties.
    In the past we didn't charge a gratuity or service fee, and often our workers would get tips. Keep in mind that when you have a party, no matter how big or small, we clean up everything left behind. Take out trash, sanitize and prepare the party room or main studio for the next party, or for regular usage. Sometimes customers don't tip. As a small studio our prices are lower than many other places. The amount of work and raw materials required to make bisque sometimes cost more than what we price on the shelf. We want everyone to be able to have access to our studio, this is why some pieces are as low as $3. However we also need to be fair to our staff who works hard to make our studio as warm and inviting as possible. Starting May 14, 2022, all party purchases, will have a required $25 service fee. Gratuity is required in places like a restaurant due to how hard servers have to work to clean up after a larger than normal group in addition to attending to other clients. We do value our customers as well as our staff, but have to make sure that both are treated respectfully.
  • What are your prices?
    Our pricing is inclusive (which includes the pottery item, paint and supplies needed to complete your project from start to finish). Our prices range from $3-$100, however, the majority of our items fall in the $16-$40 range.
  • Do we have to make a reservation?
    We are a walk-in studio - so no reservations are required. We do require that clay workshops are booked in advance as well as parties or guaranteed seating for groups of 6 or more and any events we host must have tickets purchased in advance.
  • What are your hours?
    Open Wednesday-Sunday 11-7 PM
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